Claims need to be registered within 7 days of damage.
Documents & Device to be submitted within 7 days of claim intimation.
Devices to be collected within 15 days post repairs from the service center/pickup point.
Importants Points Related To Claims
Full unit replacement – Not covered
Middle body / backpanel – Not Covered
Other Components of iphone – Not covered
In case of Total loss/Complete damage, one time screen replacement cost or balance claim amount or Screen replacement cost, whichever is less, will be remitted to customer
Claims are settled within 21 working days after Device is received at the company hub, on a best effort basis.
Other Points
Company reserves the right to deny claim in case of 3rd party repair (except Brand authorized service center), tampering of any kind, root changes to the software or any fraudulent activity or false submission of information / documents.
In case of part /Unit unavailability with OEM, claim settlement time may increase.
The company alone will solely be responsible for all claims and not the reseller/retailer.
