Claims need to be registered within 7 days of damage.
Documents & Device to be submitted within 7 days of claim intimation.
Devices to be collected within 15 days post repairs from the service center/pickup point.
Importants Points Related To Claims
Replacement : In case of replacement, Chargers, cables, Replaced Machine/Device, original invoice need to submitted to the company.
Replacement: Customer has to pay the difference amount between the new product & the depreciated value of the old product.
In case any one item, more, or all are missing, appropriate deductions will apply, as deemed fit by the company.
Depreciation clause applicable for Extended warranty – 1st year – 25%, 2nd year – 50%, 3rd year – 75%. Balance to be refunded.
Depreciation clause applicable for Machines/Devices which are not repairable/functional spares not available with manufacturer.
Depreciation clause/Total Loss*applicable for Damage cover (1st year)*- 0-6 months – 25%, 6-12 months – 50%. Balance to be refunded.
Damage cover Depreciation/Total loss* policy – In case the Machine/Product is “Damaged beyond repair” OR cost of repair is >90% of the value of the Machine/Product, it will be deemed as a Total loss case.
Claim settlement – As per Brand Authorized service center policies & Spare part availability, on a best effort basis.
Claim settlement* – Responsibility of service provider of Protection plan & Extended Warranty & Brand.
Other Points
Company reserves the right to deny claim in case of 3rd party repair (except brand authorized service center), tampering of any kind.
In case of part /Unit unavailability with OEM/Brand, claim settlement time may increase.
